Legal
Privacy Policy
Effective Date: 16 September 2026
BiltFlow respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Hunt Global Pte. Ltd. ("Hunt Global", "BiltFlow", "we", "us", or "our") collects, uses, stores, shares, and protects information when you visit the BiltFlow website, communicate with us, request a demonstration, or use BiltFlow products and services where this Privacy Policy is referenced.
BiltFlow is a technology platform operated by Hunt Global Pte. Ltd. You can learn more about Hunt Global through the Hunt Global website.
1. Information We Collect
Depending on how you interact with BiltFlow, we may collect the following information.
Information You Provide
This may include:
- Name
- Business email address
- Phone number
- Company name
- Job title
- Country or region
- Information submitted through contact, enquiry, or demo request forms
- Communications you send to us
- Account and profile information where applicable
- Information or documents you choose to upload to BiltFlow services
Technical and Usage Information
When you access our website or services, we may automatically collect information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location based on IP address
- Referring website
- Pages visited
- Time and duration of visits
- Click and navigation activity
- Application and system logs
- Cookie and similar technology identifiers
Business and Platform Data
Where BiltFlow is used by a customer organisation, information may also be processed through the BiltFlow platform, including project, construction, procurement, supplier, document, contract, scheduling, and workflow information.
Where Hunt Global processes such data on behalf of a customer, the customer may be the relevant data controller or organisation responsible for determining how the information is used.
2. How We Use Information
We may use personal information to:
- Operate and maintain the BiltFlow website and services
- Respond to enquiries and demo requests
- Create and manage user accounts
- Provide customer support
- Authenticate users and protect accounts
- Deliver requested BiltFlow services
- Improve our website, products, and user experience
- Analyse website and service performance
- Monitor security and prevent fraud or misuse
- Communicate product, service, or operational updates
- Provide marketing communications where permitted by law
- Manage customer and commercial relationships
- Comply with legal, regulatory, contractual, and security obligations
- Establish, exercise, or defend legal claims
We will only collect, use, or disclose personal information for legitimate and appropriate purposes and in accordance with applicable data protection laws.
3. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal data, we may rely on:
- Your consent
- Performance of a contract or steps requested before entering into a contract
- Compliance with a legal obligation
- Our legitimate business interests, where those interests do not override your rights and interests
- Other lawful grounds permitted under applicable data protection legislation
Where processing is based on consent, you may withdraw that consent at any time, subject to applicable legal and contractual restrictions.
4. Artificial Intelligence and Automated Processing
BiltFlow may use artificial intelligence, machine learning, search, analytics, automation, and agent-based technologies to assist users with construction and project-related workflows.
Depending on the BiltFlow product being used, these technologies may assist with activities such as:
- Searching and summarising information
- Analysing documents
- Extracting structured information
- Generating recommendations or insights
- Supporting workflows and task automation
- Identifying patterns or anomalies
AI-generated outputs may contain errors and should be appropriately reviewed before being relied upon for material commercial, contractual, financial, safety, regulatory, or project decisions.
Where required by applicable law, we will provide appropriate information about significant automated processing involving personal data.
5. Cookies and Similar Technologies
BiltFlow may use cookies and similar technologies to:
- Keep the website secure and operational
- Remember user preferences
- Understand how visitors use the website
- Measure website performance
- Improve our services
- Support marketing activities where you have provided the required consent
Strictly necessary cookies may operate without consent where permitted by law.
Where consent is required, analytics, advertising, and other non-essential cookies will only be activated after you provide appropriate consent.
You can manage your preferences through our cookie settings.
Please see our Cookie Policy for additional information.
6. How We Share Information
We may share information with carefully selected parties where necessary, including:
- Cloud hosting and infrastructure providers
- Cybersecurity and monitoring providers
- Analytics providers
- Customer support and communication providers
- Professional advisers including lawyers, accountants, and auditors
- Technology providers supporting BiltFlow services
- Contractors and service providers acting on our behalf
- Government, regulatory, or law-enforcement authorities where legally required
We may also disclose information as part of a merger, acquisition, financing, corporate restructuring, sale of assets, or similar business transaction.
We do not sell personal information to advertisers.
Service providers are expected to process personal information only for authorised purposes and subject to appropriate contractual and security requirements.
7. International Data Transfers
Hunt Global and its service providers may operate across multiple countries.
As a result, personal information may be stored or processed outside your country of residence.
Where required, we use reasonable legal, contractual, and organisational safeguards intended to ensure that international transfers of personal information receive an appropriate level of protection.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing our services
- Maintaining customer relationships
- Meeting contractual requirements
- Resolving disputes
- Maintaining security and audit records
- Complying with legal, accounting, and regulatory obligations
Retention periods may vary depending on the type of information and the applicable legal or business requirements.
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.
9. Security
We use reasonable administrative, organisational, and technical measures designed to protect information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
No internet transmission, software platform, or electronic storage system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they believe their account or information has been compromised.
10. Your Privacy Rights
Depending on where you are located, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information in certain circumstances
- Object to or restrict certain processing
- Withdraw consent
- Request information about how your personal information is being used
- Request portability of certain information
- Opt out of certain marketing communications
- Lodge a complaint with an applicable privacy or data protection authority
Some rights are subject to legal exceptions and may not apply in every jurisdiction.
To exercise a privacy right, contact us using the details below. We may need to verify your identity before completing certain requests.
11. Marketing Communications
Where permitted, we may send information about BiltFlow products, services, events, and related business updates.
You can opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Transactional, security, account, or service-related communications may continue even if you opt out of marketing communications.
12. Third-Party Links
The BiltFlow website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
13. Children's Privacy
BiltFlow is intended primarily for businesses and professional users.
Our services are not directed to children, and we do not knowingly seek to collect personal information from children where prohibited by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our products, business practices, technologies, or legal requirements.
The latest version will be published on the BiltFlow website with an updated effective date.
15. Contact Us
BiltFlow is operated by:
Hunt Global Pte. Ltd.
Singapore
Website: Hunt Global website
BiltFlow: BiltFlow website
Privacy enquiries: privacy@biltflow.com
For questions, requests, or complaints concerning this Privacy Policy or our handling of personal information, please contact us using the details above.